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Privacy policy and Cookies

Privacy Notice

Icca Education Training and Skills Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you. We have included changes to address the new standards introduced by the European data protection law known as the General Data Protection Regulation (GDPR).

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website.

It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.

Controller

Icca Education Training and Skills Ltd (collectively referred to as ‘we’, ‘us’ or ‘our’ in this) is the data controller and we are responsible for your personal data.

Who can you contact for privacy questions or concerns?

If you have any queries relating to the data we hold about you or about this notice then please contact data.protection@icca-ets.com. We aim to respond within 30 days from the date we receive any queries.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links from our website

Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions.

  • You may give us your identity and contact details by filling in forms on our website or by corresponding with us by post, phone, email or otherwise.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy here for further details.

  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
    (a) analytics providers such as Google based outside the EU;
    (b) advertising networks; and
    (c) search information providers.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Reference Data includes requesting information from Job Centre Plus to obtain information relevant to your application

  • Financial Data includes bank account, benefit evidence and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to the service you have with us but we will notify you if this is the case at the time.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third direct marketing communications to you via email.

Purposes for which we will use your personal data

The lawful basis for our processing of your personal date is set out below, including the basis of legitimate interest which includes:

  • Providing professional advice and delivering reports related to our advisory, audit and assurance and other professional services;

  • Administering, maintaining and ensuring the security of our information systems, applications and websites;

  • Promoting our professional services and products to our existing and potential business clients;

  • Helping support clients run any development programmes for education and learning purposes to inform leaders in the healthcare, civil service and other industries;

  • Technical and Usage Data may be used to improve our website, products/services, marketing, customer relationships and experiences, which is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at data.protection@icca-ets.com at any time, or by unsubscribing from the relevant communication, or by managing your marketing preferences on our website.

Cookies

Cookies are used on this site to save your preference for viewing pages as text only or with images.

No personal information is stored.

Disclosure of your personal data

If you are being sponsored by your employer, or of the course is being funded by the Skills Funding Agency, Young People’s Learning Agency or an intermediary third party (such as a Further Education College) then we will need to share some of your data and course progression with them.

We may share your personal date with sub-contractors or sub-consultants who are engaged by us to assist in delivering services to you.

We will use your details to fulfil our learning agreement with you and for our public task to deliver educational programmes. We will use your information for setting assessments, marking/grading assessments, reviewing marks/grades awarded in response to notifications of mitigating circumstances, conducting meetings of examination boards, determining awards and classifications.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, for example:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at: data.protection@iccaets.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response.

Changes to this Statement

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back to see any updates or changes to our privacy policy.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Updated 15/05/2018